Building Economic Sustainability through Tourism Project

Aqaba hotel staff develop their skills through Pathways to Professionalism


Almost 70 staff from two hotels in Aqaba have completed the Pathways to Professionalism Level 2 training and today received national certification at a ceremony attended by Aqaba Special Economic Zone Authority (ASEZA) Chief Commissioner, the Vocational Training Corporation and USAID BEST. In total, 58 employees from Mövenpick Aqaba hotels and 9 employees from Kempinski Aqaba were certified.

“Pathways to Professionalism is creating a better qualified, professional and competent workforce in Jordan’s hotels. This will reflect positively on service standards and ultimately, the visitor experience. And that is what we all strive towards, as together we work to transform Jordan into a world-class destination,” said Kail Padgitt, Acting Office Director, Economic Development and Energy Office, USAID/Jordan.

“A continuing learning process ultimately benefits multiple parties – the individual of course, but also the organization, the industry, the country and its visitors,” said Michael Nugent, Regional Director of Mövenpick Hotels & Resorts in Jordan.

Pathways to Professionalism, which is supported by USAID, provides on-the-job training for employees of Jordan’s hotels to help meet the growing demand for qualified workers. It was launched in 2016 as a joint effort between USAID BEST, the Ministry of Tourism and Antiquities and the Vocational Training Corporation, with the support of the Ministry of Labour and the Centre of Accreditation and Quality Assurance.  

Since its launch, Pathways to Professionalism has helped 212 employees with varying competencies to upgrade their skills and obtain formal, professional qualifications, and over 500 learners registered in the program.