Building Economic Sustainability through Tourism Project

Jordan Hotels Association assumes management of Pathways to Professionalism

16 Apr 2019

On April 16 it was announced that management of the Pathways to Professionalism program would be transferred from the USAID Building Economic Sustainability through Tourism Project (BEST) to the Jordan Hotel Association (JHA).

“I consider today a historic day for professionalism in the Jordanian hotel sector as a whole,” said Hakeem al Hindi, Chairman of the JHA. He noted that, “In signing the management handover today, we look forward to continuing USAID’s work and extending the program to more 4- and 5-star hotels in Jordan.”

In February 2019, BEST initiated training for JHA staff to equip them with the skills and capacity needed to manage the Pathways program at participating hotels across Jordan and to continue to expand the program. The training covers various aspects of the role that JHA will now undertake, including training of Pathways Master Trainers and Examiners, and will continue until early 2020 to ensure a thorough handover.

Since the launch of Pathways to Professionalism, the program has been managed in close coordination with participating hotels, most of which are affiliated with JHA.

The announcement was part of a ceremony held to celebrate the graduation of 184 learners from the Pathways to Professionalism. The learners hailed from 20 hotels operating in Amman, Dead Sea and Petra and were both Level 2 and Level 3 graduates. They received national certification in recognition of the specialized training they completed.

Launched in 2016, the Pathways to Professionalism program offers on-the-job training for hotel employees in food production, housekeeping, and food and beverage service, and provides the opportunity to advance their professional development while continuing to work. To date, USAID BEST has supported the successful certification of 728 learners within the 30 Pathways to Professionalism-registered hotels.