Building Economic Sustainability through Tourism Project

Ministry of Tourism and Antiquities Applies for the King Abdullah Award for Excellence

23 Jan 2018


The Ministry of Tourism and Antiquities (MoTA) has submitted their self-assessment matrix for participation in the King Abdullah Award for Excellence (KAAE) of 2016-2017. The matrix reflects methodologies and procedures developed and implemented in response to KAA requirements for achieving institutional excellence. The ministry is currently preparing for field assessment visits, whereby a team of KAAE assessors will review MoTA's accomplishments and measure them against set criteria. The results will be published in the third quarter of 2018.

The KAAE award is based on a set of nine criteria derived from the European Excellence Model of the European Foundation for Quality Management. These standards reflect and include eight concepts of excellence concerning an organization's ability to understand and respond to the needs of its clients, their ability to develop their institutional capacities and achieve better levels of performance. It also pertains to MoTA’s ability to adapt, to recognize and empower staff, and to be able to achieve sustainability in its initiatives and projects.

USAID BEST provided technical support to MoTA to build staff capacity and bring it up to the European standards of quality and excellence that the award is based on.  Ten ministry employees were trained and accredited based on these standards. This was in addition to supporting the development of a strategic plan and implementation plans supporting the MoTA’s institutional objectives. The strategic plan was one of the prerequisites for achieving the award criteria.

USAID B EST supports the ministry's efforts to attain the KAAE as part of its efforts to build institutional capacity in Jordan. This will reflect positively on the work of the tourism sector as a whole.