Building Economic Sustainability through Tourism Project

Pathways to Professionalism celebrates Level 3 expansion

16 Oct 2018

Under the Patronage of H.E. Lina Annab, Minister of Tourism and Antiquities, a ceremony was held today to mark the expansion of the Pathways to Professionalism program, which offers advanced specialized training to a wider array of professions for hotel employees to upgrade their qualifications while on the job. A new level of training (Level 3) was developed by the United States Agency for International Development (USAID) in coordination with the hotel industry and was piloted in the food production department at the Amman Boulevard Arjaan by Rotana. The new training will be rolled out to all of the hotels around Jordan that have adopted Pathways to Professionalism. Today’s ceremony was also a celebration of more than 150 employees from hotels in Amman, the Dead Sea, and Petra who have completed the program’s Level 2 training. In addition, the W Hotel Amman officially adopted Pathways to Professionalism, bringing the total number of participating hotels in Jordan to 27.

The USAID Building Economic Sustainability through Tourism project launched the Pathways to Professionalism program in 2016 in partnership with the Ministry of Tourism and Antiquities and the Vocational Training Corporation. The program offers on-the-job training for hotel employees in three professions: food production, housekeeping, and food and beverage service. To date, 1,686 hotel employees have been trained under the program, which accounts for approximately 8% of all hotel employees in Jordan and 12.5% of Jordan’s four and five-star hotel employees.

“The successful implementation of Level 3 is proof that there is always room for development and growth,” said H.E. Lina Annab. “As this program continues to expand and encompass more levels of the hospitality sector, these trained and qualified individuals will contribute to lifting Jordan to its full potential within the tourism sphere.”

Russell Bauer, director of the Office of Economic Development and Energy at USAID’s mission in Jordan, added, “Pathways to Professionalism is crucial in preparing Jordan’s hotel employees at a time when tourism and hospitality are expanding at a rapid rate, requiring a higher level of delivery and performance.”

According to Imad Zaboura, general manager of the Amman Boulevard Arjaan, “The Pathways to Professionalism program is changing the face of on-the-job training in the tourism sector by empowering hotels to recruit, train, and qualify their workforce to prescribed standards.” He added, “Our staff really enjoyed participating in Pathways to Professionalism and they were particularly eager to attain official certification.”

USAID partners with the Government of Jordan to accelerate broad-based, inclusive economic growth in the kingdom. The United States government, through USAID, has provided foreign assistance from the American people to Jordan for more than 60 years.