Building Economic Sustainability through Tourism Project

Pathways to Professionalism expands skills of hotel training professionals

15 Nov 2018

Hotel training professionals from six different hotels that implement the Pathways to Professionalism training scheme took part in a three-day Pathways Master Trainer workshop in Amman. As Pathways to Professionalism is an in-house on-the-job training scheme for Jordan’s hotels, the master trainer lies at the core of scheme, equipping trainers within other departments with the skills needed to instruct and guide Pathways learners to successfully complete their training. The workshop prepared the Master Trainers to train current and future employees as Pathways Trainers. The six Master Trainers were from the newly-joined W Hotel, as well as the Intercontinental Amman, Holiday Inn Dead Sea and Amman, Crowne Plaza Dead Sea and Kempinski Amman. Each Pathways hotel has one Master Trainer who passes on their skills and knowledge to others within their hotel. 

“The training was very useful,” said one participant, Shahd Al Zubeidi, who works as a training manager at the Kempinski Hotel in Amman. “I’m already involved in training, but there are many things I benefitted from in terms of specific information relating to the Pathways to Professionalism program. I gained skills from both our trainer and the other participants with me.”

“The hotel will benefit because its employees will have higher skills,” she continued, “the quality will rise, the service will improve, people will start coming back. The employees themselves won’t leave because the hotel will care for them and develop their skills. If the place where you work allows you to receive certification and develop your skills while you’re there without needing to pay money or leave, this will make you hold on to the job you have.”

Pathways to Professionalism was designed in cooperation between USAID BEST, the Ministry of Tourism and Antiquities and the Vocational Training Corporation. USAID BEST developed education materials and provided training for coordinators, trainers and examiners. To date, 27 hotels have adopted the scheme.