Building Economic Sustainability through Tourism Project

United States continues support of vocational training

19 Sep 2017
Under the patronage of H.E. Ms. Lina Annab, Minister of Tourism and Antiquities, 21 Jordanian hotels celebrated the graduation of the second cohort of trainees in the “Pathways to Professionalism Program.”  Fifty two hotel employees have been awarded the ‘Vocational Training Certificate of Competence’ and an additional 73 employees were certified as Pathways trainers, coordinators, and examiners for the program. 
Pathways to Professionalism, supported by the United States Agency for International Development (USAID), provides on-the-job training for employees of Jordan’s hotels to help meet the growing demand for qualified workers. The program gives employees the opportunity to advance their professional development while continuing to work. Employees at hotels participating in Pathways receive specialized training and undergo examination to receive national certification and professional development credit.
Minister Annab announced that three new hotels: Fairmont Hotel Amman; the Amman Rotana, and the Boulevard Arjaan by Rotana, have joined the Pathways program, bringing the total number of participating hotels in Jordan to 24. According to Minister Annab,"The Pathways hotels have helped 131 employees with varying degrees of competency upgrade their skills and obtain formal, professional qualifications. This is a significant achievement for the hotel sector, which is working towards better quality of service and more satisfied tourists."
Mr. Lewis Tatem, Acting Mission Director at USAID Jordan, congratulated the Pathways graduates, saying, “Your hard work in improving your knowledge and skills is so important to your careers and to raising the service standards at Jordan’s hotels.”
According to Alaa Ghazi, a 28-year-old chef at the Mariott Amman who just completed Level 1 of the Pathways to Professionalism program, “Through the program I learned how to do things well. I have enrolled in other training programs but this one was the best because it helped me to become a professional in what I’m doing. It helped me learn more and develop in the area I’m working in.” 
“Many of my colleagues were not convinced of the benefits of the program but after they saw me and my peers developing our skills and obtaining the certificate, they now want to take it (the training),” said Abdelkhalq Al Rub, who works in the housekeeping department at the Movenpick Hotel Dead Sea. He has completed Level 2 and revealed that, “Pathways helped me to develop and to progress and I hope to enroll in more levels to continue improvements.”
U.S. assistance accelerates broad-based, inclusive economic growth by supporting reforms to improve international trade, reduce unemployment, improve the business enabling environment, and increase tourism. 
The Pathways to Professionalism Program launched in 2016 as a joint effort between the USAID Building Economic Sustainability through Tourism project (BEST), the Ministry of Tourism and Antiquities, and the Vocational Training Corporation. The program is supported by the Ministry of Labor and the Center of Accreditation and Quality Assurance (CAQA). The United States government, through USAID, has provided foreign assistance from the American people to Jordan for more than 60 years.